Cross Cultural Training
Preparing
for an international business trip? About to embark on an overseas
assignment? Manager of a multi-cultural team or diversity initiative?
What works in Warsaw can backfire in Beijing...... Increase
your effectiveness and confidence by developing cross-cultural
competency. |
Pre-Departure/Post Arrival Cross-Cultural Training
Programmes prepare relocating families to navigate life in the
new culture, providing them with information, advice, and an opportunity
to have their questions addressed by relocation professionals and destination
country experts. Special attention is paid to the needs of dual career
couples and of families across different stages of the life span. Optional
ongoing support is available.
Cultural Awareness
Programmes offered within the context of a diversity initiative
or international business venture help participants understand the role
culture plays in determining how individuals and groups think and behave.
Cross cultural case studies, experiential exercises and strategy building
sessions provide the tools for navigating the challenges and capitalizing
on diverse approaches when working with people from different cultural
orientations.
Country/Cultural Briefings equip individual business travellers
or work teams to "hit the ground running" with information
on the target culture's business practices. Topics may include relationship
building, protocol and etiquette, communication, decision-making and
negotiating styles, and conflict management.
All programmes are highly customised,
based on a needs assessment, to meet the unique set of personal and
professional circumstances of each individual/family.
ADDITIONAL PROGRAMMES
- Cultural Awareness sessions for Organizational Diversity
initiatives.
- Cross-cultural communications and presentation skills.
- Multicultural team building.
- Virtual team building.
- Call centre staff training.
- Pre-departure cross-cultural training for relocating
families.
- Country/Regional briefings.
- Business Protocol and etiquette.
- Repatriation; Strategies for a smooth personal and
professional "reentry".
CROSS-CULTURAL PROGRAMME DESCRIPTION
- Presentation of the historical, religious and geographical
factors that have shaped the destination culture's values and beliefs,
behaviours and attitudes.
- Discussion of the country's political framework, social
issues and current affairs.
- Presentation of a cultural model to compare home and
destination cultures on various dimensions, including communication
style, change tolerance, relationship building, time, hierachy, and
group vs. individual orientation.
- A country expert (host country native or returned expat)
delivers information and advice on daily living issues (housing, schooling,
utilities, shopping, etc).
- Business expert (host country native/returned expat)
delivers targeted business briefing, including strategy building to
bridge anticipated cultural "gaps".
- Discussion of the causes and symptoms of "culture
shock", and action planning for managing the typical phases of
the expat adjustment lifecycle.
- Optional career/continuing education support for the
spouse/partner.
- Unlimited phone/email follow-up support.
|
